faqs

Yes we do! Call us on 08009956050 .We are here Monday-Thursday 9.00 am-4pm and Friday 9.00 am-3pm.

Once you have added your items to the cart and clicked the checkout button, there will be a field to the right where you can enter your promotional code. Click apply and the saving will be added.

We accept all major credit and debit cards as well as the option to checkout with Paypal and Amazon payments.

Absolutely! We have set up an SSL certificate, which is the standard security technology used to encrypt information, allowing full data privacy. This means that you can have complete peace of mind whilst you peruse our collections.

Yes you can buy electronic gift cards sent directly to your email address. Click here to purchase your gift card now. 

In the top right hand corner you will see the link ‘Account’. When you click on this you will be able to see a link detailed ‘New customer? Sign up for an account.’ Once you click on this you can fill out your contact details and register your account.

When you register an account you will be able to view all your purchase history and track your delivery. Having a registered account means that you don’t have to re-enter your details every time you checkout, saving you precious time and energy.

You can sign up to receive exclusive offers, sale previews, competitions and more. All you need to do is simply scroll down until you see ‘Sign up for offers’, enter your email address and click subscribe.

On the rare occasion that your item(s) are faulty, please get in touch with us by emailing help@lighthouseclothing.co.uk.  We can advise you on what to do about this issue. If you need to return your faulty item, simply print out a freepost label at https://www.royalmail.com/track-my-return/create/1448

with a covering note stating the fault and we will assess if the problem can be repaired.  If it cannot be repaired we will honour either an exchange or a full refund, depending on the date of purchase.

Yes we offer a 1 year guarantee on all our products, or manufacturing faults. This does not cover wear and tear.

Every season our design team carefully chooses soft, comfy fabrics that are crafted to the highest quality. These fabrics are then given a waterproof PU coating with taped seams to prevent any pesky rain droplets seeping through. 

Choosing a waterproof jacket is very much dependent on what your needs are. We craft stylish, weatherproof clothing that’s technically strong and beautifully designed with hand drawn prints and colourful fabrics. These are jackets that will keep you covered for city breaks, leisurely country walks and seaside strolls and whilst they are functional and practical for any sudden downpour, they are not suitable for hiking, camping or other strenuous activities.

When choosing the right waterproof jacket for casual wanders and everyday travels, we recommend considering what style will suit you best and what you would feel most comfortable in. All our jackets and coats are waterproof and breathable, but they come in either short, mid or long length styles. If you want a casual coat perfect for the school run then a parka would be the most suitable, but if you want a cover up that will keep you protected from head to toe then perhaps a long overcoat would be your cup of tea.

Check out the description section of our product pages for more detailed information on the various features of each style. If you want to find out more about the technical aspects of our coats such as waterproofness and breathability then please click here.

You can return your items to us within 30 days of receipt.

If you would like to exchange the item then please detail what colour and size you would like. You will not be charged again for postage.

The freepost return portal is here:

https://www.royalmail.com/track-my-return/create/1448

For more information, please click here.

We try our hardest to process orders within one working day. We have partnered with Royal Mail and send all orders out with their RM48 service, which aims to deliver in 2 business day, but can take up to 5 business days. The expected date of delivery will very much depend on the delivery location, so to find out more please click here.

Express delivery is available in the UK but please note that your order must be placed before 2PM to ensure next day delivery( noon on a Friday).

We ship orders to anywhere in the world! Check out our delivery and returns page to find out the shipping prices for the UK, Ireland, US and the rest of the world.

Yes, orders can be shipped to an address, which is different from the billing address.

You will receive an email when your order has shipped, with full delivery information including tracking (if applicable).

Your refund will be processed within 5 working days of being received back at our HQ.  You will get an email notification to confirm that the refund has been processed and also confirming the amount. If you have not heard from us within this time period, please e-mail us at help@lighthouseclothing.co.uk with your return tracking info.

It’s inevitable - over time after a few wears your jacket will build up dirt and debris that will directly start to affect your garment in terms of breathability and waterproofness.

This happens through the tiny pores in the waterproof/breathable membrane becoming clogged up with dirt from the environment and perspiration from your skin.

In order to maintain the great breathability and waterproofness of your jacket, regular (gentle) washing is essential, as well as reproofing over a period of time.

The first thing to bear in mind when it comes to washing waterproof clothing is that ordinary detergent won’t always cut it - this can potentially damage your jacket’s technical performance.

The best way to wash waterproof clothing is with a cleaner specifically designed for technical outerwear such as Nikwax Tech Wash.

Ensure you have cleaned out your washing machine’s detergent compartment of any residual detergent and softener. You may even want to run a hot wash on your washing machine to get rid of any residue from previously used detergents and softeners.

Before washing, ensure that any loose, visible dirt is brushed off then zip up zips and fold over velcro and flaps.

Don’t wash your waterproof clothing with other items and stick to no more than two waterproof garments at a time to ensure they get the best wash. Run through the complete wash then rinse cycle at the 30 degrees.

Please note that Lighthouse coats and jackets cannot be tumble dried.

Over time, with wear, waterproof clothing’s great water repellent and breathable features can become diminished. If you start to notice that your jacket is beginning to absorb water instead of repel it, then it may be time you reproofed it. The brand Nikwax is highly recommended for their wash-in and spray on proofers - Nikwax Waterproofing

Before use, you should test out your proofer on a small area of your jacket. This is just to ensure that your jacket won’t be altered by the proofer.

For spray on proofers, spray it evenly on the outside of the jacket from approximately 15-20 cm away. Hanging your jacket on a washing line will help to maintain an even covering.

Are products are all designed in and ship from here in Belfast. They are made in China with trusted suppliers

We are based in Belfast in Northern Ireland, so are well versed in coping with rainy conditions...We are here to answer any e-mails, Facebook/Instagram messages and comments. We do love to hear from you.If you contact us between 8.30am and 4pm Monday-Thursday, we should be in touch within a few hours. We are here until 3pm on a Friday. If you contact us at the weekend, we should be in touch before the end of day on Monday.

Here in Belfast, Northern Ireland. UK orders go via RM48 service and should arrive within 3-5 working days.

Yes, on receipt of your NHS details we offer discount.