Returns & Exchanges

At Lighthouse, we understand that sometimes you may need to return or exchange an item. Whether you need a different size or simply changed your mind, we’ve made our returns process as smooth and fuss-free as possible. The below process is for https://www.lighthouseclothing.co.uk. For other marketplaces refer to the details on the marketplace or contact us at help@lighthouseclothing.co.uk.

Our Returns Policy

You have 30 days from the day you receive your order to return or exchange any item. Just make sure it’s in resellable condition with all original tags and labels attached.

How to Return an Item

We don’t include a returns label in the parcel – instead, everything’s handled through our easy-to-use Returns Portal.

If you're in the UK, returns are completely free.

Click below to get started:

🔗https://returnsportal.shop/lighthouse

What to Expect

· Head to the portal

· Enter your order number and email address

· Select the items you’d like to return or exchange

· Choose your return method – either print a label or use a QR code at your local Post Office or drop-off point

·Send it back – we’ll process your refund or ship your replacement as soon as it arrives

It’s that easy – no printing, no stress.

If you need to arrange a collection with Royal Mail, once you have processed your return, go to:

https://send.royalmail.com/collect/youritems.

Need Help?

If you need a hand with the portal or have questions about your return, drop us a line at help@lighthouseclothing.co.uk. We’re always happy to help.

Refunds & Processing Times

Royal Mail usually delivers returns within 2–4 working days. You'll be e-mailed once your parcel reaches us. After that, we’ll process your refund within 5 working days.

Please allow up to 10 working days from when you send your return before getting in touch. Once your refund is processed, it can take up to 5 days for the money to show in your account – depending on your card provider.

INTERNATIONAL RETURNS

Attach the Returns Address Label to the original packaging. You can create and print your label on our International Return partner ZigZag Global's Site.  Just fill in your order number and postcode, then select the items and reason for return. You'll need to pay for the postage*, except where the item is faulty. In this instance contact us at help@lighthouseclothing.co.uk before proceeding. You’ll get a return label to print out, a confirmation email and instructions with all the details you need to return the parcel.  

*IRELAND: Customers based in Ireland will have their returns label pre-paid, follow the above link and print out a label.

Please allow 21 days for returns to come back to us.

FAQ

Q: How long do I have to return an item?

A: You have 30 days from the date you receive the goods to return or exchange an item.

Q: How long does it take to process a refund on receipt?

A: Once we receive your return, we will process your refund within 5-7 working days. Please allow up to 10 working days from the date you send back your return before contacting us.

Q: Can I return an item if I changed my mind?

A: Yes, you can return an item if you changed your mind within 30 days of receiving the goods.

Q: Do I need to pay for return shipping?

A: If you are located in the UK, we offer a free returns service. Please follow the instructions provided above to generate your freepost return label.

Q: What if I don't have access to a printer?

A: If you don't have access to a printer, you can use the QR code option mentioned above to print your label at select Post Offices.

Q: What if my item is faulty?

A: Contact us at help@lighthouseclothing.co.uk. Please attach photos of the fault if possible. Please note that faulty items may need to be returned for inspection before any replacement is issued. 

Q: How do I return an item received as a gift?

A: Returned gift items have to be refunded to the purchaser. If you want to swap or return your gift, the purchaser will need to get back in touch with us directly, or you will need to know their name/order number.

Q: Can I return to you if bought from a bricks and mortar retailer?

A: You can only return goods purchased through lighthouseclothing.co.uk. If you purchased from another online retailer or shop, you will need to contact them directly.

Q: I have only worn my coat out once but I realise I don't like the design. Can I return it?

A: I am afraid not. Please ensure all returned items have not been worn (other than "tried on"), are in their original packaging, and still have the original hang-tags attached.